Last Mile Executive

About the Company:

• Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.
• We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.
• Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures.

https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoother/amp

https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-intercity-bus-

platform-zingbus.html

Position: Executive - Last Mile (Bangalore)

Native Language : Kannada

Location: Bangalore

Compensation: 3 - 4 LPA

Job Summary: We are looking for a dynamic and proactive Executive for our Last Mile operations in Bangalore. In this role, you will be responsible for onboarding new suppliers for last mile routes, managing day-to-day operations, and ensuring a seamless customer experience. You will work closely with suppliers, fix operational issues, and negotiate prices to optimize service quality. If you're passionate about operations, customer satisfaction, and problem-solving, this role is a perfect fit.

Key Responsibilities:

• Onboard new suppliers for the last mile routes to ensure an efficient supply chain.
• Travel across last mile routes to identify and resolve operational issues.
• Handle day-to-day operations of last mile routes, ensuring smooth execution and minimal disruptions.
• Manage and maintain relationships with onboarded suppliers to ensure service quality and reliability.
• Negotiate prices and terms with suppliers to maintain cost-effectiveness and high service standards.
• Work on improving Net Promoter Scores (NPS) by focusing on customer feedback and continuously enhancing the customer experience.
• Collaborate with internal teams to implement operational improvements and streamline processes.
• Monitor and ensure compliance with safety and operational standards across last mile routes.

Qualifications & Experience:

• 1+ years of experience in ground operations or a similar operational role.
• Strong problem-solving skills with the ability to address and resolve operational challenges.
• Excellent negotiation skills with a focus on maintaining mutually beneficial supplier relationships.
• Strong communication and interpersonal skills, with the ability to work effectively with both internal teams and external partners.
• Ability to travel frequently across different routes and locations.
• A customer-first mindset with a focus on enhancing the overall service experience.
• Bachelor's degree (preferred but not mandatory).