Crew Trainer

About Zingbus: Zingbus is a leading transportation service provider committed to delivering
a safe, reliable, and comfortable travel experience for our passengers. We are dedicated to
innovation and excellence in all aspects of our operations.

Job Summary: As a Crew Trainer, you will be responsible for ensuring the quality
onboarding, training, and performance of the Zingbus bus crew. Your primary goal is to
create a pleasant and safe working environment for bus crew, and assisting them with any
needs they may have during their tenure with Zingbus.

Kannada Language Preferred only

Key Responsibilities:
1. Crew Onboarding and Training:

Collecting, shortlisting, interviewing, and training the bus crew for Zingbus.
Managing and revising the crew related SOPs and policies
End to End management of Crew NPS.
2. Crew Performance
Managing and maintaining the Crew Performance as per Zingbus standards.
Making sure there are minimum to zero crew related complaints across all channels.
Looking after Crew Call Quality and Behaviour rating.
3. Communication and Coordination:
Managing and assigning the trips to Crew post training.
Developing Channels for weekly Crew communications.
Provide regular policy updates to Crew in case of any changes in policy.

Qualifications:
Any Bachelor's degree.
communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Previous experience in onboarding and training blue collar workforce is a plus.