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WNS

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3.4

based on 11k Reviews

Video summary

183 WNS Jobs

EUC( End user Computing )- AM

WNS

3.4

based on 11k Reviews

3-5 years

₹ 7 - 17.3L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

EUC( End user Computing )- AM

WNS

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Hardware Networking Incident Management Application Support Air Ticketing Information Security

+ 3 more

Job Description

Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements

Performs Product and Technical Support functions and provides routine support

Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved

Own, refine, and implement build processes for desktops, laptops, and mobile devices

Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively

Provide effective and efficient support to our users while logging this information into FreshService Ticketing Tool

Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem, and incident management procedures (based on the ITIL v4 standards)

Ensure that all calls and issues are dealt with in a timely and efficient manner

Evaluate documented resolutions and analyse trends for ways to prevent future problems

Identify and learn appropriate software and hardware used and supported by the organisation

Escalate calls to the relevant work stream in a timely manner

Report all suspected information security incidents and breaches

Understand and adhere to all established CTM and IT policies, standards, and procedures, especially Information Security policies and operational procedures

Following the asset management procedure, ensure Assets are correctly logged and accurately maintained

Employment Type: Full Time, Permanent

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