ternal Firm Services - Technology - End User Services- Senior Manager

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing frontline technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (eg refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.

• Introduction to PwC Service Delivery Center
• PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers network that will leverage the scale and capabilities of the network. It is a member firm of Pricewaterhouse Coopers International Limited and has its registered office in Kolkata, India.
• The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and qualitybased skills

• Line Manager
• Number of reports (if applicable)
• Priority team relationships
• Key client relationships
• Line Manager Technology Ops Head, PwC AC India
• Number of reports (if applicable) 10 (+/)
• Priority team relationships within local Technology org (collaboration with other towers eg ServiceDesk, Infrastructure & Network, Applications, Asset Management) as well as Global teams
• Key client relationships NA

• Level of experience