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Pune -Analyst - Operations- Collections (French)
WNS
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.
- Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
- Collectors: Voice calling Dispute Management Customers account Reconciliation Dispute Management Dr and Cr clarity Basic accounting knowledge SAP knowledge preferred
- Customer Orientation
- Ability to understand client expectations and requirements
- Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
- Ability to maintain relationships with relevant line manager / counterparts / Stakeholders
- Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these
- Collaboration & Teamwork
- Understands and works towards the common goals of the organization rather than getting confined to own silo
- Resolves conflicts at his / her level; escalates if required
- Displays good collaborative spirit
- Does not resist change management
- Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.
- Communication skills
- Speaks with confidence, poise, credibility, and enthusiasm when presenting information
- Gives full attention to others ideas, questions, concerns and issues with interest and empathy
- Demonstrates requisite verbal and written communication skills and clarity in thoughts
- Mandatory Requirement:
- Should have French certification- B1, B2 level
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 2 Operations
reviews
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Likes
I don't have any likes as of now
Dislikes
Worst appraisal, less salary and no work life balance
- Promotions - Poor+2 more
Operations salary at WNS
reported by
7
employees
₹1.6
L/yr - ₹4
L/yr
33%
less
than the average Operations Salary in India
View more details
What WNS employees are saying about work life
based on 10.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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WNS Pune Office Locations
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar
Pune
Maharashtra 411013
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar
Pune
Maharashtra 411014
Maharashtra 411014
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