Application Support

WNS is looking for Application Support to join our dynamic team and embark on a rewarding career journey An Application Support Professional is an individual who provides technical assistance and support for software applications used within an organization or by end-users.

They play a crucial role in ensuring the smooth functioning of software applications and addressing any issues that arise.

Responsibilities of an Application Support Professional typically include:Troubleshooting: Identifying and resolving software application issues reported by users or discovered through monitoring systems.

User Support: Assisting end-users with technical questions, providing guidance on how to use software applications, and troubleshooting user-reported problems.

Incident Management: Managing and documenting incidents, including prioritizing and escalating issues as necessary to ensure timely resolution.

Software Maintenance: Performing routine maintenance tasks such as applying patches, updates, and configuration changes to keep applications running smoothly.

Root Cause Analysis: Investigating the underlying causes of recurring or critical issues and working to prevent their recurrence.

Documentation: Maintaining accurate documentation of known issues, troubleshooting steps, and resolutions to aid in future problem-solving and knowledge sharing.

Collaboration: Collaborating with software developers, system administrators, and other IT teams to resolve complex issues, provide feedback on software performance, and contribute to process improvements.

Training and Support Materials: Developing training materials and providing training sessions to users, helping them understand the features and functionality of software applications.

Monitoring and Performance Optimization: Monitoring application performance, identifying potential bottlenecks, and suggesting optimizations to improve overall performance and stability.