REF51682F I I Analyst - Operations - Collections

Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors: Voice calling Dispute Management Customers account Reconciliation Dr and Cr clarity Basic accounting knowledge SAP knowledge preferred

Customer Orientation

Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration Teamwork

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his / her level; escalates if required.

Displays good collaborative spirit

Does not resist change management

Analytical Thinking Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills

Speaks with confidence, poise, credibility, and enthusiasm when presenting information

Gives full attention to others ideas, questions, concerns and issues with interest and empathy Demonstrates requisite verbal and written communication skills and clarity in thoughts