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French IT Helpdesk Analyst
NCR Atleos
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Level 1 support for PC client issues eg
- , desktop/laptop hardware, software, OS, printers, etc
- Provide information on IT processes, general how-to queries and known outages
- When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details
- Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets
- Follow-up with Level 2 support teams for timely completion of tasks
- Co-ordinate with third-party vendors like Dell and Canon for hardware issues
TECHNICAL SKILLS:
Good working knowledge of Windows, MS Office & internet technologies. Basic networking concepts, troubleshooting LAN/remote access problems. Ability and willingness to learn quickly, keep knowledge current.
EDUCATION & WORK HISTORY:
Minimum qualification: B2 Level certification in French. Candidates with prior experience in a technical, voice-based process will be given priority.
COMMUNICATION SKILLS:
High proficiency in French grammar, vocabulary, and sentence structure. Fluency in French language- Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech - Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.
OTHER ESSENTIAL SKILLS:
Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail)
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
NCR Atleos Benefits
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