Voice and Non Voice Customer Support Executive - Insurance

Role & responsibilitiesRespond to customer queries through Email/Chat/Voice Support

• Research and resolve customer issues using the tools and applications provided
• Identify and escalate issues to supervisors wherever necessary
• Document all calls as per the standard operating procedures
• Follow up on customer calls wherever necessary
• Identify and escalate to management any deviations observed in the call trends
• Maintain expected Quality Targets
• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.
• Meet internal Production, Utilization and Productivity target.

Preferred candidate profileRequired Qualifications:

• Preferred Commerce Graduate from a recognized university (Technical Graduate's and Postgraduates are not eligible like BE, MBA, MTech, MCA)
• Proficient in computer applications
• Excellent listening, verbal and written communication skills
• Good logical, analytical and problem solving abilities
• Attention to detail and accuracy
• Good interpersonal skills and strong client focus
• Ability to communicate clearly, concisely and effectively