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178 WNS Jobs
Assistant Manager - Process Training
WNS
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
- Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs
- Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
- Set-up daily/weekly huddles with trainees to track progress and resolve any issues
- Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
- Develop training interventions based on TNI for existing employees
- Review and revise the standard operating procedures periodically or as agreed with the client
- Ensure robust update management process is deployed and followed
- Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
- Preparing, publishing and maintaining various training reports and dashboards
Employment Type: Full Time, Permanent
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What WNS employees are saying about work life
based on 11k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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