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178 WNS Jobs
REF45924C - EUC( End user Computing )
WNS
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements.
Performs Product and Technical Support functions and provides routine support.
Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved.
Own, refine, and implement build processes for desktops, laptops, and mobile devices.
Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively.
Provide effective and efficient support to our users while logging this information into FreshService Ticketing Tool.
Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem, and incident management procedures (based on the ITIL v4 standards).
Ensure that all calls and issues are dealt with in a timely and efficient manner.
Evaluate documented resolutions and analyse trends for ways to prevent future problems.
Identify and learn appropriate software and hardware used and supported by the organisation.
Escalate calls to the relevant work stream in a timely manner.
Report all suspected information security incidents and breaches.
Understand and adhere to all established CTM and IT policies, standards, and procedures, especially Information Security policies and operational procedures.
Following the asset management procedure, ensure Assets are correctly logged and accurately maintained.
Employment Type: Full Time, Permanent
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based on 11k employees
Flexible timing
Monday to Friday
No travel
Day Shift
WNS Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
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WNS Mumbai Office Locations
Mumbai Office
WNS, Plant No. 10 / 11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli
Mumbai
Maharashtra 400079
Maharashtra 400079
Mumbai Office
WNS Global Services Pvt Ltd, Gate No-2, Plant 5, Godrej & Boyce Complex, Lbs Marg, Pirojshanagar, Vikhroli West
Mumbai
Maharashtra 400079
Maharashtra 400079
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