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2628 Wipro Jobs

Wipro IS Hiring For International VOICE Process

0-2 years

Noida, Gurgaon / Gurugram

30 vacancies

Wipro IS Hiring For International VOICE Process

Wipro

posted 9hr ago

Job Role Insights

Flexible timing

Job Description

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign

Principal Responsibilities:

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • To strive to create a healthy and fun filled Environment in the team
  • Display interpersonal skills in handling the day-to-day operations on the floor
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Identify, share and support operational improvements

Critical Skills Required:

  • Very Good written & spoken communication skills
  • Should be flexible to work in rotational shifts in 24*5 work environment
  • Proficient in computer usage and Basic knowledge on MS Office
  • Pro-active & Positive Attitude
  • Ability to Work efficiently and effectively in a team
  • Excellent Customer facing Skills and Ability to build Rapport
  • Should have the ability to escalate issues with a view to bringing about a win-win resolution

Education Eligibility:

  • Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
  • Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts:

Both Noida and Gurugram as per the business requirements

US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs

Perks and Benefits:

  • Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
  • Health Insurance at nominal rates facilitated by the organization
  • Regular Rewards and Recognition programmes
  • Career mapping and growth
  • Regular Learning & Development initiatives
  • Further Education assistance programmesRole & responsibilities


Preferred candidate profile



Perks and benefits




Employment Type: Full Time, Permanent

Read full job description

Wipro Interview Questions & Tips

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Top Wipro Intern Interview Questions

Q1. Triangle Star Pattern Task Your task is to print a triangle pattern using stars (*) for a given integer N, which represents the number of r ... read more
Q2. Encode The String Problem Statement Given a string S of length N , encode it using the specified rules related to vowels and consonants. Ex ... read more
Q3. Minimum Operations to Make Strings Equal Given two strings, A and B , consisting of lowercase English letters, determine the minimum number ... read more
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What people at Wipro are saying

3.9
 Rating based on 69 Intern reviews

Likes

overall company good

Dislikes

overall company is work culture is bad

Read 69 Intern reviews

Intern salary at Wipro

reported by 46 employees
₹1 L/yr - ₹5 L/yr
8% less than the average Intern Salary in India
View more details

What Wipro employees are saying about work life

based on 53.1k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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