Wipro is hiring Associate - Immediate joiners required(Grad only)

Looking for Backoffice Associates for Airoli Location

Work location : Airoli Exp: 0 -36months Non Voice Process (2 Side Cab)Evening Shift only

Role & responsibilities
Associate (Process: HR operations)

Work Experience
0-36 months

Summary

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience - Any/Basic MS Excel Category

Back office/Data handling or data management Working Conditions

Fixed Evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Skills -Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days

Mandatory Note - Candidates should be flexible to work in Evening shift only

- carry hardcopy of resume, your original ID Card (Aadhaar and PAN)