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Wipro is hiring For Associate Backoffice- US HR Operation

0-3 years

₹ 2.5 - 4L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Thane, Navi Mumbai, Mumbai

50 vacancies

Wipro is hiring For Associate Backoffice- US HR Operation

Wipro

posted 4hr ago

Job Description

Looking for Backoffice Associates for Airoli Location

Work location : Airoli Exp: 0-3 Years (Freshers are also welcome)

Non Voice Process

(Both Side Cab)Night Shift only

Service Agreement- 1 year

Role & responsibilities
Associate (Process: US HR operations)


Work Experience
0-36 months


Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience
Any/Basic MS Excel Category
Back office/Data handling or data management Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
Applicable for 1 year (Mandatory) Education Skills
Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days


Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

HR Operations salary at Wipro

reported by 18 employees
₹2 L/yr - ₹6.8 L/yr
15% less than the average HR Operations Salary in India
View more details

What Wipro employees are saying about work life

based on 52.8k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Free Transport
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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