Senior Resolution Coordinator

Role & responsibilities

Role: Senior Resolution Coordinator, Contact Center

Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles.

Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically.  You build and sustain internal and external relationships. Flexible to work in US hours shifts.  

Documents to be carried for the interview :

• Copy of this invite
• Updated Resume
• Govt ID proof
• Graduation Certificate or Provisional Degree Certificate (No Standing Arrears)
• Previous Company Relieving Letters
• Current Company latest revised / Increment letters
• Current Company Last 3 months Pay slips

About Team:
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.  

We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.   

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

What you'll do:

• As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.   
• All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
• To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. 

What you'll bring:

• 1 Year - 3 years of relevant Customer Service experience  
• Excellent written and verbal communication skills  
• Able to interact professionally with customers.  
• Ability to manage multiple tasks simultaneously.  
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care  
• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.  
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.  
• Adhere to quality, compliance guidelines and SLAs  
• Must type a minimum of 25 WPM     
• Proficient with Microsoft Office programs (Outlook, Word)  
• Successful completion of mandatory training  
• Should be flexible work in a 24/7 work environment with rotating weekly time off.   
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.  
• Any graduation