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129 Walmart Jobs

TEAM MANAGER, CONTACT CENTER

6-8 years

Chennai

1 vacancy

TEAM MANAGER, CONTACT CENTER

Walmart

posted 15hr ago

Job Role Insights

Flexible timing

Job Description

You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts.

What youll do:
As a Team Manager, you will be responsible for encouraging and promoting excellent customer service.
You must be able to assist and support your Team Leadership and agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics.
To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference.

What youll bring:
  • 6-8 years of relevant customer service experience
  • Any Graduation
  • Excellent judgment and decision-making skills; solutions oriented.
  • Strong leadership and management abilities.
  • Proven experience in a leadership capacity, ability to motivate at individual / team level.
  • Ability to balance producing strong results with proper risk management.
  • Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
  • Ability to Identify and implement process improvement initiatives.
  • Ability to mentor Team Leaders and drive results on their team
  • Conduct team meetings and 1:1 s with associates
  • Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics
  • Assist Team Leadership and agents with escalated issues as needed
  • Partner with Operational Managers to assist with Business Changes
  • Understanding of metrics and ability to speak to spikes in volume and other outlier issues
  • Manages team performance actions and elevate to Operations Manager
  • Encourage support and engagement throughout the team
  • Partnership with peers to build/maintain business goals
  • Proficiency in Microsoft Office Suite
  • Preferred - minimum 2- year supervisory experience.
  • Should be flexible work in a 24/7 work environment with rotating weekly time off.
  • Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Benefits:
Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Minimum Qualifications...
1 year s experience in retail, contact center operations, or a related area
Preferred Qualifications...
Supervisory experience

Employment Type: Full Time, Permanent

Read full job description

Walmart Interview Questions & Tips

Prepare for Walmart Team Manager roles with real interview advice

Top Walmart Team Manager Interview Questions

Q1. Maximum Frequency Number Problem Statement Given an array of integers with numbers in random order, write a program to find and return the ... read more
Q2. What would be the ideal data structure to represent people and friend relations in facebook
Q3. Find All Anagrams Problem Statement Given a string STR and a non-empty string PTR , identify all the starting indices of anagrams of PTR wi ... read more
View all 302 questions

What people at Walmart are saying

2.4
 Rating based on 5 Team Manager reviews

Likes

The Walmart benefits and company policies are good.

  • Salary - Good
Dislikes

The Walmart work culture, management and way of handling the situation.

  • Job security - Bad
  • +3 more
Read 5 Team Manager reviews

Team Manager salary at Walmart

reported by 16 employees with 4-18 years exp.
₹8 L/yr - ₹21.9 L/yr
22% more than the average Team Manager Salary in India
View more details

What Walmart employees are saying about work life

based on 2.4k employees
71%
50%
55%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Walmart Benefits

Job Training
Cafeteria
Health Insurance
Soft Skill Training
Work From Home
Free Transport +6 more
View more benefits

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