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20 Airtel Payments Bank Jobs

Customer Grievance Officer

2-7 years

Etawah

1 vacancy

Customer Grievance Officer

Airtel Payments Bank

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Responsibilities:

  • Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines
  • Responsible for one or more districts and will visit the designated locations in each district for defined duration
  • Will take care of operations activities in assigned geography
  • Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM.
  • CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
  • He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions.
  • Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant.
  • Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
  • Promote and market the new and existing products and services introduced by the bank.
  • Follow all banking polices as determined by the board of directors or owners of the bank.

Requirements:

  • A positive and outgoing attitude, with a passion for customer interaction
  • Excellent communication and interpersonal skills
  • Ability to work independently and take initiative
  • Willingness to travel to different locations as required
  • Previous experience in sales or field-related roles is a plus, but not necessary

Employment Type: Full Time, Permanent

Read full job description

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What people at Airtel Payments Bank are saying

4.5
 Rating based on 10 Customer Grievance Officer reviews

Likes

My manager is very nice person Thank u so much anil sir for supporting

  • Skill development - Good
  • +1 more
Dislikes

Zm behaviour very bed

  • Job security - Poor
  • +2 more
Read 10 Customer Grievance Officer reviews

Customer Grievance Officer salary at Airtel Payments Bank

reported by 42 employees
₹3.6 L/yr - ₹6.2 L/yr
At par with the average Customer Grievance Officer Salary in India
View more details

What Airtel Payments Bank employees are saying about work life

based on 1k employees
67%
55%
49%
100%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Airtel Payments Bank Benefits

Health Insurance
Work From Home
Job Training
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

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