Senior Customer Relationship Executive-Mumbai (Sewree)

decision-makerscustomerShare your updated resume on smita.kapadia@rentokil-pci.com

Job would involve active travelling and meeting up Clients / SPOCs / Decision makers in the Area Serviced by the branch

The roles and responsibilities for the position of "Customer Relationship Executive" are listed below.

1 . Would drive successful adoption, onboarding, and continued value a addition to help our clients realize the business value of our platform.

2. Intimately understand our products and services, and how to build better experiences using them, with a constant pulse on what we're building next.

3. Own key Customer Success metrics, including customer health, renewals, upsells, and churn across your set of accounts, &and derive concrete measures to drive business results & elevate our customer experience.

4. Own escalation management as well as the overall support & service relationship with our customers. This will ensure tracking key operational metrics while identifying and remediating any pain points.>

5. Form strategic relationships with key stakeholders to understand our customer's businesses within their industry and develop strategic roadmaps for how Rentokil Initial Hygiene grow's with them.

6. Continuously plan, test, and improve our Customer Success process to ensure an exceptional customer experience.>

7. Retain the Clients by increasing stickiness by way of prompt resolution of Complaints and Issues and arresting predictive Churns.