Senior Customer Relation Executive
Senior Customer Relation Executive Interview Questions and Answers
Q1. How you manage irate customers?
I listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their complaints without interrupting them.
Empathize with their situation and show that you understand their frustration.
Offer a solution to their problem and follow up to ensure their satisfaction.
Remain calm and professional throughout the interaction.
Apologize for any inconvenience caused and take responsibility for the issue.
Provide options to resolve the issue and le...read more
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