Senior Customer Relation Executive Interview Questions and Answers

I listen to their concerns, empathize with them, and offer a solution to their problem.

• Listen actively to their complaints without interrupting them.

• Empathize with their situation and show that you understand their frustration.

• Offer a solution to their problem and follow up to ensure their satisfaction.

• Remain calm and professional throughout the interaction.

• Apologize for any inconvenience caused and take responsibility for the issue.

• Provide options to resolve the issue and le...read more