Senior Customer Relation Executive

filter-iconFilter interviews by

Senior Customer Relation Executive Interview Questions and Answers

Updated 15 Jul 2021

Q1. How you manage irate customers?

Ans.

I listen to their concerns, empathize with them, and offer a solution to their problem.

  • Listen actively to their complaints without interrupting them.

  • Empathize with their situation and show that you understand their frustration.

  • Offer a solution to their problem and follow up to ensure their satisfaction.

  • Remain calm and professional throughout the interaction.

  • Apologize for any inconvenience caused and take responsibility for the issue.

  • Provide options to resolve the issue and le...read more

Senior Customer Relation Executive Jobs

Senior Customer Relationship Executive-Mumbai (Sewree) 3-5 years
Rentokil Initial
3.6
₹ 4 L/yr - ₹ 6 L/yr
Mumbai
Senior Executive Customer Relationship | Mumbai | (RI) 1-6 years
RENTOKIL INDIA PRIVATE LIMITED
3.6
Mumbai
Customer Relationship Executive/Senior Customer Relationship Executive 1-6 years
Indel Money
4.0
Indore
Are these interview questions helpful?
Interview Tips & Stories
Ace your next interview with expert advice and inspiring stories

Interview experiences of popular companies

4.0
 • 845 Interviews
4.1
 • 553 Interviews
4.0
 • 147 Interviews
4.1
 • 57 Interviews
3.5
 • 15 Interviews
2.8
 • 2 Interviews
View all

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Recently Viewed
COMPANY BENEFITS
Dilip Buildcon
304 benefits
COMPANY BENEFITS
Dilip Buildcon
304 benefits
COMPANY BENEFITS
IRB Infrastructure
60 benefits
COMPANY BENEFITS
KNR Constructions
20 benefits
JOBS
Browse jobs
Discover jobs you love
INTERVIEWS
Jana Small Finance Bank
No Interviews
INTERVIEWS
ANR Software Private Limited
No Interviews
INTERVIEWS
ANR Software Private Limited
No Interviews
INTERVIEWS
ANR Software Private Limited
No Interviews
INTERVIEWS
Central Bank of India
No Interviews
Senior Customer Relation Executive Interview Questions
Share an Interview
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter