Complaints Manager

Job Description - GBO – Complaints Management

Position Summary

Job TitleManager – Complaints Management (GBO)Reports ToPrincipal Nodal Officer FunctionGeneral Banking OperationsGradeChief Manager LocationOpus Office, Andheri € Mumbai
Job Purpose

To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank.
Responsibility Areas -Overall Job Description:

• Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman

• Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments

• Ensure complaints are resolved within the TAT specified

• Tracking of complaints through CRM / daily MIS with the concern units

• Referring the complaints to Internal Ombudsman wherever required.

• Ensure proper liaison with all BO offices.

Preferred Skill Set

Educational / Professional QualificationGraduation/MBA (Preferred)Technical Knowledge

• Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System.

• Work Experience (in yrs)Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management.

Interview Address

IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg

Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093

*Interviews to be conducted on Monday - Friday every week from 10am - 5pm.*

Please send your CVs on the below mentioned mail id and attend the interview.

[ Swain.Singh@indusind.com ]