AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Equiniti
Compare
All Filters
135 Equiniti Jobs
Complaints Administrator
Equiniti
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- To monitor various work queues and log complaints in a timely and accurate manor
- Be able to review the nature of the complaint and summarise within the system including accurate complaint reasons codes
- To report daily on Work in Progress (WIP) and highlight any upcoming service levels
- To generate complaint acknowledgement correspondence within 5 days of receipt
- To generate work items in the system to gather essential information to allow Complaint Officers to work a complaint
- To work with the various departments within EQ to ensure we get a timely and thorough response to work items
- Process Ex-Gracia payment in a timely and accurately manor
- Support the Complaints Officers in admin tasks such as sending letters via Doc Mail, our mail fulfilment provider, collating timelines and tracking escalations.
- Support the Complaints Team Manager in producing Monthly reports
- When appropriate, listen to any calls in relation to the complaint/timeline and summarise the outcome within the timeline/investigation .
- Oversee the tracking of feedback to call centre agents/complaint administrators who require training/feedback (CAPA Process)
- Working collaboratively and in partnership with stakeholders using their knowledge and understanding of FCA (Financial Conduct Authority) complaints handling, pensions and related issues
- Contribute towards the quality and compliance process - reporting on DISP breaches, following pre-agreed processes, in a timely and accurate manor.
- Complaint Administration Experience/Knowledge
- Excellent knowledge and skills with Microsoft products including Excel, Powerpoint
- Completion of targeted work and to the required level of accuracy
- Working well within teams and supporting colleagues
- Professional communication in both written and oral forms
- Identify own training needs
- Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English
- Experience of dealing with stakeholder groups/external organisations
- Analytical thinker with an enquiring mind
- Knowledge of Consumer Duty- able to recognise a Vulnerable Customer
- Pensions experience.
- A good working knowledge of pensions administration software.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Administrator roles with real interview advice
Top Equiniti Administrator Interview Questions
What people at Equiniti are saying
Administrator salary at Equiniti
What Equiniti employees are saying about work life
Equiniti Benefits
View more benefits
Compare Equiniti with
Karvy Financial Services
CAMS
National Securities Depository
Central Depository Services (I)
KFintech
Link Intime
Franklin Templeton Investments
HDFC Securities
ICICI Securities
Kotak Securities
Bajaj Finserv
Wells Fargo
JPMorgan Chase & Co.
Motilal Oswal Financial Services
Aditya Birla Capital
Bajaj Capital
Sharekhan
Edelweiss
Religare
Nippon Life India Asset Management
Similar Jobs for you
Equiniti Chennai Office Location
Recently Viewed
JOBS
Infosys
No Jobs
JOBS
Bechtel
No Jobs
JOBS
PAC Cosmetics
No Jobs
SALARIES
Vivo
JOBS
FedServ
No Jobs
JOBS
Browse jobs
Discover jobs you love
JOBS
Syntax
No Jobs
JOBS
iEnergizer
No Jobs
JOBS
Crisil
No Jobs
JOBS
Crisil
No Jobs
