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Customer Experience Executive
1-4 years
₹ 3.8675 - 6.5L/yr (AmbitionBox estimate)
Chennai, Bangalore / Bengaluru
1 vacancy
Customer Experience Executive
Equiniti
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Answer inbound calls, emails from Shareholders and assist them to buy or sell shares within the agreed service standards or answer there queries on the holding.
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.
- Contribute to the completion of the team s workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Always to undertake the duties of this role in accordance with the requirements of the company s Regulators, including FCA s Principles for Business.
- Proven record of excellent quality and productivity.
- Uses clear and concise speech to communicate effectively and confident in delivery to others.
- Selects appropriate information to complete standard letter.
- Produces accurate and legible written work at all times.
- Deals with a greater level of complex correspondence and acts as SME.
- Uses straightforward personal planning to organise own work effectively.
- Supports the Team Leader in the daily management of the team.
- Knows where to find things and adheres to deadlines.
- An experienced user of all systems within our operation, understanding and able to communicate clearly to others the functions for producing a range of outputs.
- Has an understanding of the main activities of own business unit/area. Able to communicate this effectively to other team members.
- A good understanding of specified products throughout the India operation.
- Where appropriate is aware of regulatory practices and constraints which impact on own work and those of the team.
Employment Type: Full Time, Permanent
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What people at Equiniti are saying
Rating based on 13 Customer experience Executive
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
No overtime, extra hours Free cab service (doorstep pickup & drop) Fixed weekend offs Good package at the time of joining
Unnecessary and conflicting updates from the onshore often which makes confusing in the work Breaks are scheduled in such a way that it is not suitable for Indian timings No employees suggestions are considered for process welfare
- Promotions - Poor
Customer experience Executive salary at Equiniti
What Equiniti employees are saying about work life
Equiniti Benefits
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