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134 Equiniti Jobs

Customer Experience Executive

1-4 years

₹ 3.8675 - 5.75L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Customer Experience Executive

Equiniti

posted 5mon ago

Job Description

Management Level
I
Customer Experience Executive
Team : CEC - US Reports to: Team Leader
Role
To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction.
Business Function
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
Core Duties and Responsibilities
  • Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
  • Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
  • Respond to basic queries referring to senior colleagues where appropriate.
  • Contribute to the completion of the team s workload.
  • Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
  • Undertake duties at a similar level as required.
  • Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
  • Always to undertake the duties of this role in accordance with the requirements of the company s Regulators.
  • Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
  • Ensure that all work is undertaken within the quality system.
  • Ensure that work and ethics comply with all security arrangements both physical and information.
  • Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
  • You will be following the US business shift hours and holiday calendar.
Competencies and Experience
The candidate should demonstrate the following experience, skills and behaviours:
  • Excellent communication skills; Strong phone and verbal communication skills along with active listening.
  • Should be able to work in US shifts.
  • Proven experience in a customer support role
  • Meeting targets for accuracy, quality, volume and agreed service levels
  • Familiarity with CRM systems and practices
  • Basic understanding of data protection principles and knowledge in AML
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Adherence to procedures and regulations.
  • Demonstrate willingness to contribute to team beyond own immediate tasks

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience Executive roles with real interview advice

Top Equiniti Customer experience Executive Interview Questions

Q1. What are the various business analysis techniques?
Q2. What are the principles of Agile methodology?
Q3. What is the target operating model?
View all 9 questions

What people at Equiniti are saying

3.2
 Rating based on 14 Customer experience Executive reviews

Likes

No overtime, extra hours Free cab service (doorstep pickup & drop) Fixed weekend offs Good package at the time of joining

Dislikes

Unnecessary and conflicting updates from the onshore often which makes confusing in the work Breaks are scheduled in such a way that it is not suitable for Indian timings No employees suggestions are considered for process welfare

  • Promotions - Poor
Read 14 Customer experience Executive reviews

Customer experience Executive salary at Equiniti

reported by 62 employees
₹3.5 L/yr - ₹6.7 L/yr
42% more than the average Customer experience Executive Salary in India
View more details

What Equiniti employees are saying about work life

based on 352 employees
58%
92%
67%
89%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Equiniti Benefits

Soft Skill Training
Free Transport
Health Insurance
Cafeteria
Work From Home
Job Training +6 more
View more benefits

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Equiniti Chennai Office Location

View all
Chennai, Tamil Nadu Office
Headquarter
Equiniti India Block 10, 8th Floor, DLF IT Park, 1/124, Mt Poonamalle High Road, Chennai, Tamil Nadu 600089, IN Chennai, Tamil Nadu

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