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Customer Experience Executive
1-4 years
₹ 3.8675 - 5.75L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Customer Experience Executive
Equiniti
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.
- Contribute to the completion of the team s workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.
- Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
- Always to undertake the duties of this role in accordance with the requirements of the company s Regulators.
- Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- You will be following the US business shift hours and holiday calendar.
- Excellent communication skills; Strong phone and verbal communication skills along with active listening.
- Should be able to work in US shifts.
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume and agreed service levels
- Familiarity with CRM systems and practices
- Basic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adherence to procedures and regulations.
- Demonstrate willingness to contribute to team beyond own immediate tasks
Employment Type: Full Time, Permanent
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(based on 24 Equiniti interviews) What people at Equiniti are saying
Rating based on 8 Customer experience Executive
reviews
Anonymous · Voice / Blended
in Chennai
No overtime, extra hours Free cab service (doorstep pickup & drop) Fixed weekend offs Good package at the time of joining
Unnecessary and conflicting updates from the onshore often which makes confusing in the work Breaks are scheduled in such a way that it is not suitable for Indian timings No employees suggestions are considered for process welfare
Read 8 reviewsCustomer experience Executive salary at Equiniti
What Equiniti employees are saying about work life
Equiniti Benefits
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