AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
43 Aspire FT Jobs
QA Specialist (Customer Experience)
Aspire FT
posted 1mon ago
Job Role Insights
Key skills for the job
Job Description
We are seeking a highly motivated and proactive QA Specialist to elevate our quality standards. This role will focus on enhancing customer interactions, utilizing AI-driven projects to improve quality, and optimizing QA processes. You will assess customer interactions, identify areas for improvement and provide feedback to drive service excellence.
What will you be doing
- Develop and implement a robust quality framework to enhance customer interactions, ensuring high satisfaction and compliance with company policies.
- Evaluate customer interactions by reviewing samples, conducting feedback sessions, and performing root cause analysis on detractors to drive corrective actions.
- Coach and up-skill bottom quartile performers in collaboration with Ops, while working with LD to assess and address training needs through Training Needs Analysis (TNA).
- Leverage AI and automation to optimise QA processes, improve evaluation accuracy, and enhance overall efficiency in quality assessments.
- Analyse trends and insights from customer interactions to identify recurring issues and recommend process improvements.
- Drive standardisation and continuous improvement by refining QA methodologies, playbooks and quality benchmarks.
- Collaborate with leadership and cross-functional teams to align on quality goals, share insights, and deliver regular reports on key quality metrics and actionable improvements.
We would love to get to know you if you have the following:
2+ years of experience in a quality assurance role in a customer support team or 4+ years of experience in a senior customer-facing role. Strong attention to detail and a knack for process improvement. Excellent verbal and written communication skills. Strong understanding of customer service best practices and standards. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Strong organisational skills and ability to prioritise tasks.
Join us in our mission to deliver the best possible experience to our customers.
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum).
- Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .
Employment Type: Full Time, Permanent
Read full job description What people at Aspire FT are saying
Aspire FT Benefits
View more benefits
Compare Aspire FT with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Director of Engineering - FinCrime
5-10 Yrs
Gurgaon / Gurugram, Bangalore / Bengaluru
Director of Engineering - FinCrime
12-15 Yrs
Gurgaon / Gurugram, Bangalore / Bengaluru
Share an Interview