Ledger Ops - Senior Analyst/Associate Manager

Key responsibilities include:

• Daily Operations - Operate and oversee back-end functions on our tech platform such as manual processing of transactions/requests, activating features, crediting funds to client accounts, initiating transfers and return of funds and more.
• External Partner Management - Liaise with our business/service partners daily to troubleshoot and resolve issues.
• External Client Management - Interact with our customers to solve their issues/concerns, advise solutions in-line with our product capabilities and internal SOP.
• Internal Cross Functional Collaboration - Collaborate with various internal operational departments/teams to troubleshoot on issues, derive solutions, and create new SOP.
• Build Processes and Frameworks - Own or Co-build/design existing or new processes to achieve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.
• Ad-Hoc Projects - Work on ad-hoc projects to improve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.

Qualifications:

• Payments experience: 3-5 years of experience working in the payments space; experience related to Singapore, Indonesia and Hong Kong markets would be a plus.
• Product knowledge: Good level understanding of Virtual Accounts, domestic and swift payments.
• Problem-solver: Motivated to make improvements and have an impact by identifying issues, analyzing root causes, implementing sustainable solutions and following up on action plans
• Operational focus: A background in scaling processes in a fast-paced, high-growth environment, with a focus on accuracy, efficiency, and reliability.
• Strong analytical abilities: Good data analytical skills with data sets and making inferences and conclusions.
• Collaboration: Good communication and coordination skills and the ability to lead credit-related projects while collaborating with different stakeholders
• Adaptability: Ability to support any new processes and adapting processes to fit with changes in regulations and infrastructure.
• Customer-driven: Always putting customers first to provide the best quality service.
• Outstanding communicator: Ability to communicate concisely and clearly to customers and internal stakeholders, and writing to execute SOP.

What we offer