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47 Aspire FT Jobs
Ledger Ops - Senior Analyst/Associate Manager
Aspire FT
posted 1hr ago
Job Role Insights
Key skills for the job
Job Description
Daily Operations - Operate and oversee back-end functions on our tech platform such as manual processing of transactions/requests, activating features, crediting funds to client accounts, initiating transfers and return of funds and more.
- External Partner Management - Liaise with our business/service partners daily to troubleshoot and resolve issues.
- External Client Management - Interact with our customers to solve their issues/concerns, advise solutions in-line with our product capabilities and internal SOP.
- Internal Cross Functional Collaboration - Collaborate with various internal operational departments/teams to troubleshoot on issues, derive solutions, and create new SOP.
- Build Processes and Frameworks - Own or Co-build/design existing or new processes to achieve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.
- Ad-Hoc Projects - Work on ad-hoc projects to improve the operational efficiencies of reduced time (SLAs), reduced errors, and better client experiences.
Qualifications:
- Payments experience: 3-5 years of experience working in the payments space; experience related to Singapore, Indonesia and Hong Kong markets would be a plus.
- Product knowledge: Good level understanding of Virtual Accounts, domestic and swift payments.
- Problem-solver: Motivated to make improvements and have an impact by identifying issues, analyzing root causes, implementing sustainable solutions and following up on action plans
- Operational focus: A background in scaling processes in a fast-paced, high-growth environment, with a focus on accuracy, efficiency, and reliability.
- Strong analytical abilities: Good data analytical skills with data sets and making inferences and conclusions.
- Collaboration: Good communication and coordination skills and the ability to lead credit-related projects while collaborating with different stakeholders
- Adaptability: Ability to support any new processes and adapting processes to fit with changes in regulations and infrastructure.
- Customer-driven: Always putting customers first to provide the best quality service.
- Outstanding communicator: Ability to communicate concisely and clearly to customers and internal stakeholders, and writing to execute SOP.
What we offer
- Uncapped flexible annual leave.
- Hybrid work arrangement.
- Training subsidy for your professional growth.
- Wellness benefit.
- Team bonding budget to foster collaboration and sense of belonging.
- Flexibility to work from anywhere (for up to 90 days per annum).
- Culture is Key: We always strive to cultivate a special culture that brings special talents together - You can learn more about our culture on our careers site and LinkedIn Life page .
Employment Type: Full Time, Permanent
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