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Customer Experience Executive
0-5 years
₹ 3.5 - 6.792L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Customer Experience Executive
Equiniti
posted 14d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction.
Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.
Core Duties and Responsibilities - Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.
- Contribute to the completion of the team s workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.
- Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
- Always to undertake the duties of this role in accordance with the requirements of the company s Regulators.
- Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- You will be following the US business shift hours and holiday calendar.
The candidate should demonstrate the following experience, skills and behaviours:
- Excellent communication skills; Strong phone and verbal communication skills along with active listening.
- Should be able to work in US shifts.
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume and agreed service levels
- Familiarity with CRM systems and practices
- Basic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adherence to procedures and regulations.
- Demonstrate willingness to contribute to team beyond own immediate tasks
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer experience Executive roles with real interview advice
People are getting interviews at Equiniti through
People are getting interviews through
(based on 24 Equiniti interviews)
Job Portal
Walkin
Referral
Campus Placement
Company Website
37%
25%
13%
8%
4%
13% candidates got the interview through other sources.
High
Confidence
?
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What people at Equiniti are saying
Rating based on 7 Customer experience Executive
reviews
Anonymous · Life Insurance
in Bangalore / Bengaluru
Likes
Na works well with this company
Dislikes
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Read 7 reviewsCustomer experience Executive salary at Equiniti
reported by
66
employees
₹3.5
L/yr - ₹6.8
L/yr
45%
more
than the average Customer experience Executive Salary in India
View more details
What Equiniti employees are saying about work life
based on 309 employees
Strict timing
Monday to Friday
No travel
Day Shift
Equiniti Benefits
View more benefits
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Equiniti Chennai Office Location
Chennai, Tamil Nadu Office
Headquarter
Equiniti India
Block 10, 8th Floor, DLF IT Park, 1/124, Mt Poonamalle High Road, Chennai, Tamil Nadu 600089, IN
Chennai, Tamil Nadu
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