43 Ticket Management Jobs

Job Purpose

To facilitate the batch incident requests, as per defined procedure by the HDFC Bank, this would help in response & escalation.

To perform execution & monitoring of all checklist activities as part of DPC Operational activities in 24*7 for all 365 days.

To execute the assigned checklist efficiently and effectively and adhoc jobs in correct and timely manner on daily basis.

Role & responsibilities

• Responsible for executing assigned checklists, special user requests & adhoc/bulk Job processing requests in the shift.
• Responsible for timely execution and monitoring of all backups, tracking the same till completion.
• Responsible for monitoring of email alerts
• Responsible for escalation to Shift in Charge, System Supervisors for any discrepancy in the daily executions
• Responsible for timely logging of Snow calls for incidents.
• Responsible for adhering to the audit deliverables of DPC
• Ready to extend shifts during any emergency and to work in 24*7 shifts.

• Responsible for timely escalating unresolved P1and P2 Incidents to defined escalation levels as per escalation Matrix.
• Responsible for reviewing pending incident.tickets for timely closure.

Key Skills

Good Communication & Fast Learner