Regional Collection(Non-Mob)

Job Purpose

This position is responsible for managing Circle Receivables with a view to minimize bad debts covering the receivables of enterprise. He/She has to manage and drive the Circle Fixed Line corporate collections of the CNC Function with close Co-ordination with corporate collection In-charges at Zones (Field )& various functional verticals, dunning team, Customer service (retention, VIBS ) S&M, Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections , whilst complying with agreed National Credit policy guidelines as also with all regulatory norms .

Key Result Areas/Accountabilities

• Achievement of Business KPIs OF Circle FOR VIBS NON Mobility
• Monitoring and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target

- Collection and Bad Debts Performance

- In Vol. Churn Reduction

- Cost of Collections within Budget

- New Initiative and Automation

- Team Development and training of Agency Team

- GST/Summary Bill//Payment Posting/Reconciliation

- Bill Dispute resolution with CFT team

• Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency
• Explore new avenues for cost reduction and efficiency improvement

Ensure Process Compliance

Core Competencies

• Credit risk management
• Receivables management (Collection expertise)
• Sound accounting / process / systems knowledge / experience
• Strategic thinking ability
• Retention and churn management
• Partner management skill
• Capability to influence cross functionally under matrix structure