Regional Collections Lead, Non Mobility

Role

Regional Collections Lead, Non Mobility

Job Purpose

• To manage and drive the CLUSTER VIBS NON MOBILITY- collections (FLD,FLV,CAL,MADVT,BULK SMS) of the CNC Function with close Co-ordination with various functional verticals, VIBS- Finance, VIBS Service delivery VIBS,, SSC Finance, Segment Team Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections, whilst complying with agreed VARIOUS- policy guidelines as also with all regulatory norms.
• The job involves drive Circle Collections and Account Retention, reconciliation related activity, Required co-ordination and follow-ups with circle/ zonal team, segment, VIBS Finance- for Collections related activities and Reducing Bad Debts and Involuntary through Proactive, Reactive and Predictive approach. Also required Co- Ordination with inter department to process alignment

Key Result Areas/Accountabilities

• Achievement of Business KPIs CLUSTER FORVIBS NON MOBILITY- Collections (FLD,FLV,CAL,MADVT,BULK SMS) through various measures
• Monitoring- and Co-ordinating with CIRCLE/Zonal Team on achievement of Monthly and Quarterly Target
• Collection and Bad Debts Performance
• In Vol. Churn Reduction
• Cost of Collections within Budget
• New Initiative and Automation
• Team Development and training
• GST/Summary Bill//Payment Posting/Reconciliation
• Bill Dispute resolution with CFT team

Core Competencies, Knowledge, Experience

• Credit risk management
• Receivables management (Collection expertise)
• Sound accounting / process / systems knowledge/ experience
• Capability to influence cross functionally under matrix structure.