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Customer and Community Support
Dream11
posted 22d ago
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Job Description
Dream Game Studios is a game developer and publisher building console-quality realistic mobile games of international standards from India.
The company is a division of Dream Sports, which has been featured as a Great Place to Work by the Great Place to Work Institute for four consecutive years, with brands such as Dream11, FanCode, DreamSetGo, and Dream Foundation in its portfolio.
Founded by India's gaming industry veterans credited with multiple international award-winning games, Dream Game Studios' mission is to reach the hearts of players through deeply engaging, visually stunning, and technically outstanding games.
For more information: https://www. dreamgamestudios. in/
Role
- Customer Relationship Management - Build and nurture strong relationships with customers to enhance loyalty and satisfaction.
- Effective Communication - Deliver clear, empathetic, and solution-oriented communication across all channels.
- Problem-Solving and Product Knowledge - Resolve customer issues effectively by leveraging in-depth product expertise.
- Customer and Community Engagement - Foster an inclusive and active community to build brand loyalty and enhance user satisfaction.
- Feedback and Analysis - Gather and analyze customer feedback to drive continuous improvement in products and services.
Must Have
- Empathy, emotional intelligence, conflict resolution, CRM tools proficiency, and time management.
- Clear writing, active listening, interpersonal skills, multi-channel expertise, and attention to detail.
- Analytical thinking, product knowledge, troubleshooting, collaboration, and adaptability.
- Community building, event coordination, content moderation, interpersonal skills, and creativity.
- Data collection, analysis, reporting, strategic thinking, and clear communication.
Dream Sports is India s leading sports technology company with 250 million users, housing brands such as Dream11 , the world s largest fantasy sports platform, FanCode , India s digital sports destination, and DreamSetGo , a sports experiences platform. Dream Sports is based in Mumbai and has a workforce of close to 1, 000 Sportans . Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports vision is to Make Sports Better for fans through the confluence of sports and technology.
For more information: https://dreamsports. group/
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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