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Senior Executive - Customer Relationship Management
0-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Senior Executive - Customer Relationship Management
Cathrrine Group
posted 27d ago
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Job Description
- Customer Relationship Management
- Strategic Planning and Execution
- Sales and Revenue Growth
- Customer Retention and Loyalty
- Market and Competitor Analysis
- Communication and Negotiation Skills
- Problem Solving and Conflict Resolution
- Team Leadership and Development
- Performance Metrics and Reporting
- Product Knowledge and Training
- Customer Feedback and Satisfaction
- Technology Utilization and CRM Tools
- Compliance and Regulatory Knowledge
- Cross-functional Collaboration
- Innovation and Continuous Improvement
Behavioral Competencies:
- Customer Focus
- Communication Skills
- Problem Solving
- Team Collaboration
- Emotional Intelligence
- Adaptability
- Conflict Resolution
- Time Management
- Decision Making
- Professionalism
- Product Knowledge
- Initiative and Pro activeness
- Leadership Skills
- Negotiation Skills
-
Employment Type: Full Time, Permanent
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