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Customer and Community Support
DreamSetGo
posted 14d ago
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Job Description
Dream Game Studios is a game developer and publisher building console-quality realistic mobile games of international standards from India.
The company is a division of Dream Sports, which has been featured as a Great Place to Work by the Great Place to Work Institute for four consecutive years, with brands such as Dream11, FanCode, DreamSetGo, and Dream Foundation in its portfolio.
Founded by Indias gaming industry veterans credited with multiple international award-winning games, Dream Game Studios mission is to reach the hearts of players through deeply engaging, visually stunning, and technically outstanding games.
For more information: https: / / www.dreamgamestudios.in /
Role
- Customer Relationship Management - Build and nurture strong relationships with customers to enhance loyalty and satisfaction.
- Effective Communication - Deliver clear, empathetic, and solution-oriented communication across all channels.
- Problem-Solving and Product Knowledge - Resolve customer issues effectively by leveraging in-depth product expertise.
- Customer and Community Engagement - Foster an inclusive and active community to build brand loyalty and enhance user satisfaction.
- Feedback and Analysis - Gather and analyze customer feedback to drive continuous improvement in products and services.
Must Have
- Empathy, emotional intelligence, conflict resolution, CRM tools proficiency, and time management.
- Clear writing, active listening, interpersonal skills, multi-channel expertise, and attention to detail.
- Analytical thinking, product knowledge, troubleshooting, collaboration, and adaptability.
- Community building, event coordination, content moderation, interpersonal skills, and creativity.
- Data collection, analysis, reporting, strategic thinking, and clear communication.
Employment Type: Full Time, Permanent
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