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Customer Success
Video SDK
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
1. Customer Relationship Management:
- Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations.
- Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations.
- Serve as the main point of contact for customer inquiries, requests, and issue resolution.
2.Onboarding and Training:
- Assist new customers in getting started with the companys products or services, guiding them through the onboarding process.
- Assist new customers in getting started with the companys products or services, guiding them through the onboarding process.
- Provide training and educational resources to help customers maximize the value of their purchases.
3. Proactive Support:
- Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement.
- Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement.
- Address customer questions, concerns, and problems promptly and effectively.
4.Customer Success Planning:
- Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives.
- Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives.
- Help customers set and achieve goals using the companys products or services.
5. Product and Service Knowledge:
- Maintain a deep understanding of the companys offerings, including new features and updates.
- Maintain a deep understanding of the companys offerings, including new features and updates.
- Educate customers on the latest product developments and how they can benefit from them.
6.Feedback Collection and Analysis:
- Collect and analyze customer feedback to gain insights into their experiences and needs.
- Collect and analyze customer feedback to gain insights into their experiences and needs.
- Share feedback with relevant teams to drive product improvements and enhancements.
7.Renewal and Upselling:
- Monitor customer accounts and subscriptions to ensure timely renewals.
- Monitor customer accounts and subscriptions to ensure timely renewals.
- Identify upselling or cross-selling opportunities to enhance the customers value.
8.Customer Advocacy:
- Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals.
- Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals.
- Promote the companys products or services within the customers network.
9.Reporting and Data Management:
- Maintain accurate records of customer interactions, feedback, and account details.
- Maintain accurate records of customer interactions, feedback, and account details.
-Generate and present regular reports on customer success and satisfaction metrics.
Education and Qualifications:
-Bachelors degree in technical field / Computer Science will be preferred. (BCA/MCA/B.Tech/M.Tech/ Computer Science)
-Bachelors degree in technical field / Computer Science will be preferred. (BCA/MCA/B.Tech/M.Tech/ Computer Science)
-Relevant work experience and customer service skills are often valued.
-Masters would be an added advantage.
Employment Type: Full Time, Permanent
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What Video SDK employees are saying about work life
based on 2 employees
Strict timing
Monday to Friday
Within country
Video SDK Benefits
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