AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
21 Video SDK Jobs
Customer Success
Video SDK
posted 6mon ago
Job Role Insights
Key skills for the job
Job Description
1. Customer Relationship Management:
- Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations.
- Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations.
- Serve as the main point of contact for customer inquiries, requests, and issue resolution.
2.Onboarding and Training:
- Assist new customers in getting started with the companys products or services, guiding them through the onboarding process.
- Assist new customers in getting started with the companys products or services, guiding them through the onboarding process.
- Provide training and educational resources to help customers maximize the value of their purchases.
3. Proactive Support:
- Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement.
- Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement.
- Address customer questions, concerns, and problems promptly and effectively.
4.Customer Success Planning:
- Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives.
- Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives.
- Help customers set and achieve goals using the companys products or services.
5. Product and Service Knowledge:
- Maintain a deep understanding of the companys offerings, including new features and updates.
- Maintain a deep understanding of the companys offerings, including new features and updates.
- Educate customers on the latest product developments and how they can benefit from them.
6.Feedback Collection and Analysis:
- Collect and analyze customer feedback to gain insights into their experiences and needs.
- Collect and analyze customer feedback to gain insights into their experiences and needs.
- Share feedback with relevant teams to drive product improvements and enhancements.
7.Renewal and Upselling:
- Monitor customer accounts and subscriptions to ensure timely renewals.
- Monitor customer accounts and subscriptions to ensure timely renewals.
- Identify upselling or cross-selling opportunities to enhance the customers value.
8.Customer Advocacy:
- Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals.
- Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals.
- Promote the companys products or services within the customers network.
9.Reporting and Data Management:
- Maintain accurate records of customer interactions, feedback, and account details.
- Maintain accurate records of customer interactions, feedback, and account details.
-Generate and present regular reports on customer success and satisfaction metrics.
Education and Qualifications:
-Bachelors degree in technical field / Computer Science will be preferred. (BCA/MCA/B.Tech/M.Tech/ Computer Science)
-Bachelors degree in technical field / Computer Science will be preferred. (BCA/MCA/B.Tech/M.Tech/ Computer Science)
-Relevant work experience and customer service skills are often valued.
-Masters would be an added advantage.
Employment Type: Full Time, Permanent
Read full job description What people at Video SDK are saying
Video SDK Benefits
View more benefits
Compare Video SDK with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview