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Engaged Employer

PowerSchool India

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3.7

based on 254 Reviews

50 PowerSchool India Jobs

Associate Technical Support Engineer

PowerSchool

3.7

based on 254 Reviews

0-2 years

₹ 5.1 - 7L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Associate Technical Support Engineer

PowerSchool India

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Computer Networking CRM Problem Management Troubleshooting

+ 2 more

Job Description

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Support team provides a broad spectrum of training and technical support for our customers. From accurately analyzing and troubleshooting, to diagnosing and resolving software or system issues, this team offers world-class technical support with a strong focus on maximizing customer satisfaction.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
All other duties as assigned

Qualifications

REQ:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
0-2 years prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Associate s degree or equivalent work experience

EEO Commitment

Employment Type: Full Time, Permanent

Read full job description

PowerSchool India Interview Questions & Tips

Prepare for PowerSchool India Associate Technical Support Engineer roles with real interview advice

People are getting interviews at PowerSchool India through

(based on 25 PowerSchool India interviews)

Job Portal

Referral

Company Website

Campus Placement

Recruitment Consultant

36%

32%

12%

8% candidates got the interview through other sources.

High Confidence

What people at PowerSchool India are saying

3.8

Rating based on 4 Associate Technical Support Engineer reviews

Anonymous · Support

Likes

Hiring process was fast and smooth. Management will give their best to keep employees happy and motivated. Compansation is quite high as compared to other organisations. Allow you to work from home. You will receive gifts and surprise at your doorstep throughout the year ( specially in the year end from Diwali to Christmas).

Dislikes

This could be a personal issue but you will get the odd shift timming like 5:30 evening to 2:30 midnight that too permanent.

Read 4 reviews