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Rocket Software

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4.1

based on 81 Reviews

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29 Rocket Software Jobs

Associate Technical Support Engineer

Rocket Software

 · 

4.1

 based on 81 Reviews

1-5 years

Pune

1 vacancy

Associate Technical Support Engineer

Rocket Software

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Hospital Administration Research Customer Support Training Compliance Genetics

+ 2 more

Job Description

Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description Summary:
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction
Essential Duties Responsibilities
Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Verify accuracy of business impact statement as provided by the customer
Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Use testing tools for troubleshooting
Research moderate cases using knowledge bases, documentation etc.
Gather information to develop reproducible cases
Prepare, recommend and implement solutions
Mastery of creating case tracking details for use by team members for similar/future problem resolution
Accountable for team and individual results
Participate in internal projects and other work as directed
Self-directed learning to expand expertise of Rocket Software products
Contributes to training content, as necessary
Act as the go-to Technical Support Engineer for Technical Support Technicians
Assist other Support Engineers at different levels
Write collateral at an appropriate level
Contributes to training
Experience Qualifications:
2+ years of technical engineering support
Preferred technical computer knowledge
Bachelor of Science Degree preferred
Available for some after hours, weekend and/or holiday work
.
If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Prepare for Associate Technical Support Engineer roles with real interview advice

People are getting interviews at Rocket Software through

(based on 7 Rocket Software interviews)
Company Website
Referral
Job Portal
29%
28%
14%
29% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Rocket Software are saying

Associate Technical Support Engineer salary at Rocket Software

reported by 9 employees with 2-4 years exp.
₹8.8 L/yr - ₹10 L/yr
50% more than the average Associate Technical Support Engineer Salary in India
View more details

What Rocket Software employees are saying about work life

based on 81 employees
92%
94%
94%
50%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Rocket Software Benefits

Work From Home
Health Insurance
Cafeteria
Team Outings
Soft Skill Training
Job Training +6 more
View more benefits

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