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ASG Technologies

Compare

4.5

based on 29 Reviews

24 ASG Technologies Jobs

Associate Technical Support Engineer

ASG Technologies

4.5

based on 29 Reviews

2-7 years

Pune

1 vacancy

Associate Technical Support Engineer

ASG Technologies

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Hospital Administration Research Customer Support Training Compliance Genetics

+ 2 more

Job Description

The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction

Essential Duties & Responsibilities

Able to assess customer needs and set expectations

Handle moderate to complex application guidance and level II customer support and resolution for assigned product list

Responsible for handling a high volume of administrative cases

Verify accuracy of business impact statement as provided by the customer

Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem

Able to troubleshoot common problems

Use testing tools for troubleshooting

Research moderate cases using knowledge bases, documentation etc

Gather information to develop reproducible cases

Prepare, recommend and implement solutions

Mastery of creating case tracking details for use by team members for similar/future problem resolution

Accountable for team and individual results

Participate in internal projects and other work as directed

Self-directed learning to expand expertise of Rocket Software products

Contributes to training content, as necessary

Act as the go-to Technical Support Engineer for Technical Support Technicians

Assist other Support Engineers at different levels

Write collateral at an appropriate level

Contributes to training

Experience & Qualifications:

2+ years of technical engineering support

Preferred technical computer knowledge

Bachelor of Science Degree preferred

Available for some after hours, weekend and/or holiday work

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

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25% candidates got the interview through other sources.

Moderate Confidence

What people at ASG Technologies are saying

What ASG Technologies employees are saying about work life

based on 29 employees

81%

83%

70%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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