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5 Kamdhenu Spaces Jobs

Post Sales Customer Relationship Manager

2-5 years

₹ 2.5 - 3.5L/yr

Pune

1 vacancy

Post Sales Customer Relationship Manager

Kamdhenu Spaces

posted 14d ago

Job Description

Role Overview:

We are seeking a customer-focused and detail-oriented Post-Sales Customer Relationship Manager to handle the post-sales journey of our residential real estate customers. The role involves ensuring smooth communication, addressing client concerns, and managing all post-sale processes to deliver an exceptional customer experience.

Key Responsibilities:

  1. Customer Communication:
    • Act as the primary point of contact for customers post-sale, addressing their queries and concerns promptly.
    • Keep clients updated on project progress, documentation, and timelines.
  2. Documentation Management:
    • Ensure accurate and timely processing of agreements, allotment letters, and payment receipts.
    • Assist customers with loan documentation and coordination with financial institutions.
  3. Payment Coordination:
    • Follow up on payment schedules and provide reminders to customers as per agreed terms.
    • Address payment-related queries and ensure seamless transactions.
  4. Handover Process:
    • Coordinate with the site and project teams for property inspections and handover.
    • Manage the handover process, including documentation and possession certificates.
  5. Customer Satisfaction:
    • Address and resolve post-possession issues, such as maintenance or defect rectification.
    • Conduct customer satisfaction surveys and gather feedback for continuous improvement.
  6. Cross-Functional Coordination:
    • Work closely with the sales, legal, and project teams to ensure a smooth post-sales process.
    • Assist in managing the transition from sales to CRM for each client.
  7. Compliance:
    • Ensure adherence to RERA guidelines and other regulatory requirements in all customer interactions.

Qualifications and Skills:

  • Education: Bachelors degree in Business Administration, Real Estate, or a related field.
  • Experience: 3+ years in customer relations or post-sales roles in the real estate industry.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Proficiency in CRM tools and MS Office.
    • Problem-solving mindset and attention to detail.

Perks and Benefits:

  • Competitive salary package.
  • Opportunities for career growth within the organization.
  • Exposure to premium residential real estate projects.

This role is ideal for someone passionate about enhancing customer experiences and building long-term client relationships in the residential real estate sector. Apply now to be a part of our dedicated team!


Employment Type: Full Time, Permanent

Read full job description

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