City Head -Bangalore

Vatika Group is hiring for City Head - Bengaluru for Business centres.

Location - Marathahalli, Outer Ring Road, Bengaluru 560103

Job Description:-

1. P & L related responsibility:

• Ensuring continuing growth in profitability of the branch.
• Aim at, Achieve and Maintain 100% occupancy of the business centre.
• Focus on improving yield management by exploring avenues to increase revenue on services as well as by focusing on signing clients with more purchasing power.
• Focus on increasing efficiency of the business centres operations by continuously monitoring expenses

2. Client Servicing:

• Manage VBC Clients from a servicing point of view and be a secondary contact for all clients being managed by executives.
• Ensure client feedback forms are filled with clients and maintained.
• Maintain Client feedback book and ensure timely resolution of customer service issues through concerned operations executive.
• Focus on improving customer service levels and ensure Zero client complaints.
• Follow up with clients for renewals, the extension of space requirement, agreements processing, to follow up with clients on outstanding payments/Collections.

3. Operations:

• Overall Incharge of the Centres operations.
• Escalation Point for completes Vendor Management, Maintenance, Inventory, Housekeeping and Business Support Services and maintain process flow.
• Ensure that set procedures are followed to improve the productivity of the business centre.
• Co-ordinate multiple activities, analyse and resolve specific problems and cope with deadlines.
• Analyse factors like occupancy levels, parking status, housekeeping, security, pantry, client complaints and any other service related issues within the timeline.

4. Team:

• Operations team management and supervision including drawing up their responsibilities and monitoring their performance.
• Ensure operations team is motivated and performs to best of their ability.

5. Marketing & Sales:

• Participate in all marketing related activities; liaise with IPCs/brokerage firms/ companies with regard to business centre needs and leasing.
• Handling web-based queries, walk-in queries, sending the proposals and CRM.
• Keep a detailed record of all key contacts in various IPC and other Property consultants.

Desired Profile:

• Minimum of 8 to 12 years experience in a service related industry. Able to work in a fast-paced environment.
• Ability to follow company rules and policies.
• Ability to handle many tasks at the same time.
• Ability to work well under pressure. Ability to store and record information accurately.
• Ability to handle team .

Interested candidate can share their resume on grouphr@vatikagroup.com.

Regards,

Sheetal Bhan