Urban Company - Human Resource Role - People Excellence/HR Transformation (1-4 yrs)

About the Company:

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team:

Leveraging technology and process improvements to enhance employee experience and improve operational efficiency of People operations as well as overall People success (HR) team. Optimize employee lifecycle processes, drive automation, manage workforce planning, oversee HR projects, audits, and data analysis, providing actionable insights to improve efficiency and ensure compliance.

What you'll do:

- Identify opportunities for optimization and automation across the employee lifecycle (hire to retire) and develop tailored solutions to improve efficiency and experience

- Plan, manage, and execute various automation projects and improvements in collaboration with internal stakeholders and vendors

- Oversee the complete employee lifecycle for full-time and temporary staff, including onboarding, rehiring, leave management, promotions, transfers, and exits.

- Ensure compliance with established SOPs and monitor employee lifecycle processes to meet defined SLAs.

- Design and implement strategies that create positive employee experiences at each stage of the employee journey.

- Lead workforce planning by creating input templates, logics, summaries, analyzing trends, and offering insights. Collaborate with key stakeholders to optimize workforce utilization and align resource allocation with business objectives.

- Program manage key HR projects, overseeing the planning, execution, and delivery to ensure alignment with organizational objectives and successful outcomes.

- Manage HR data requests from internal and external stakeholders, including vendors and auditors.

- Manage internal and statutory audits ensuring accuracy, compliance, and timely completion

- Prepare dashboards and analyze reports to assess process effectiveness of key people processes/ areas and support data-driven decision-making.

What You'll Need:

- 1-4 years of experience in HR automation, HR operations, HR projects/ program management, performance management

- Highly organized and structured, with agility to navigate and adapt to ambiguous situations

- Strong analytical and problem-solving skills with attention to detail

- Proven experience in managing end-to-end delivery of HR projects

- Experience of designing/ managing/ automating processes across employee lifecycle (HR system implementation experience is a plus)

- Proficient in Google Suite and advanced Excel skills

- Strong interpersonal, collaboration and communication skills

Folks you will work with:

We understand that the people you work with and learn from is the single most important determinant of how much you enjoy working at a place. In fact, this defines the culture in many ways. Here is a list of UC folks you can expect to work with and collaborate with:

- Neha Mathur, Senior VP (Ex. Uber, GE, TISS)

- Utkarsh Bindal, Director (Ex. Airtel, Bira91, MDI Gurgaon)

- Chetna Wadhwa (Ex. Rivigo, MDI Gurgaon, DCE)

What can you expect:

- Energy and hustle of a startup with processes and depth of a big organization

- Expect to work with people you can learn from and are invested in your growth

- Opportunity to be part of the mission to transform customer and partner experience

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.