Customer Success Associate

Role & responsibilities

What You Would Be Doing

• Resolve day to day queries from learners & ensure SLAs are met
• Actively mentor learners
• Communicate with learners on weekly milestones via email, whatsapp or phone call
• Review your student engagement data and modify your mentor-ship plan to ensure program completion
• Should be competent to handle multiple learners and help them identify their key strengths

Skills Required

• Should have strong active listening skill
• Should have strong English proficiency
• High customer centricity is a must in order to understand student expectations and support them to achieve their goals

Qualification

• Graduate