Customer Success Executive- Fresher

Fresher - Customer Service Specialist | Full Time | Bangalore

Job Responsibilities

• Leverage industry and organizational standards, patterns and best

practices to address immediate customer issues and support the

customer experience

• Identify and assess customers needs to achieve the highest level

of satisfaction

• Become the voice of the customer when engaging with internal

teams

• Understand service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution

• Contribute to team effort by accomplishing related results as &

when needed

• Identify and assess customers needs to achieve the highest level

of satisfaction

• Work closely with cross-functional teams to ensure customer

concerns are resolved at the earliest.

• Maintaining and expanding on excellent executive client

relationships as well as building strong internal relationships

across the departments to deliver superior performance

• Help improve the internal processes using customer feedback as

the main criteria

• Triage and prioritize issues according to severity

• Escalate issues when necessary

• Proactively identify support needs and address risks before they

become an issue

• Enhance client satisfaction by ensuring that response, updates and

call resolution times occurs within the defined service level

guidelines and team goals & objectives

• Guide users on product features and should be assisting clients’

for the testing the used cases as defined by the business

Proficient in utilizing business tools such as: Excel, PowerPoint

etc. 

What we look for?

• Graduation from a recognized university in any stream, IT stream

will have priority

• Technology and current market expectations

• Background: IT preferred

• Ability to ask right questions

• Clear and concise written and spoken communication skills.

• Good observer and listener, quick learner.

• 1-4 years of experience in client relationship role.

Why Netcore?

Being first is in our nature. Netcore cloud is first and leading AI/ML-

powered customer engagement and experience platform (CEE) that

helps B2C brands increase engagement, conversions, revenue and

retention. Our cutting-edge SaaS products enable personalized

engagement across the entire customer journey and build amazing

digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email,

Personalization, Product Experience, Customer Data platform (CDP) &

Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We

currently work with 5000+ enterprise brands across 18 countries and

serve more than 70% Unicorns in India, making us among the top-rated

customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10

countries worldwide including United States and Germany. Being

certified as a Great Place to Work for three consecutive years only

reinforces Netcore’s principle of being a people-centric company –

where you will not be just an employee but a family member of the

organization.

Customer Service Specialist | Full Time | Bangalore

Job Responsibilities

• Leverage industry and organizational standards, patterns and best

practices to address immediate customer issues and support the

customer experience

• Identify and assess customer’s needs to achieve the highest level

of satisfaction

• Become the voice of the customer when engaging with internal

teams

• Understand service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution

• Contribute to team effort by accomplishing related results as &

when needed

• Identify and assess customer’s needs to achieve the highest level

of satisfaction

• Work closely with cross-functional teams to ensure customer

concerns are resolved at the earliest.

• Maintaining and expanding on excellent executive client

relationships as well as building strong internal relationships

across the departments to deliver superior performance

• Help improve the internal processes using customer feedback as

the main criteria

• Triage and prioritize issues according to severity

• Escalate issues when necessary

• Proactively identify support needs and address risks before they

become an issue

• Enhance client satisfaction by ensuring that response, updates and

call resolution times occurs within the defined service level

guidelines and team goals & objectives

• Guide users on product features and should be assisting clients’

for the testing the used cases as defined by the business

• Proficient in utilizing business tools such as: Excel, PowerPoint

etc. 

What we look for?

• Graduation from a recognized university in any stream, IT stream

will have priority

• Technology and current market expectations

• Background: IT preferred

• Ability to ask right questions

• Clear and concise written and spoken communication skills.

• Good observer and listener, quick learner.

• 1-4 years of experience in client relationship role.

Why Netcore?

Being first is in our nature. Netcore cloud is first and leading AI/ML-

powered customer engagement and experience platform (CEE) that

helps B2C brands increase engagement, conversions, revenue and

retention. Our cutting-edge SaaS products enable personalized

engagement across the entire customer journey and build amazing

digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email,

Personalization, Product Experience, Customer Data platform (CDP) &

Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We

currently work with 5000+ enterprise brands across 18 countries and

serve more than 70% Unicorns in India, making us among the top-rated

customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10

countries worldwide including United States and Germany. Being

certified as a Great Place to Work for three consecutive years only

reinforces Netcore’s principle of being a people-centric company –

where you will not be just an employee but a family member of the

organization.

A career at Netcore is more than just a job — it’s an opportunity to

shape the future. For more information, please visit netcorecloud.com

or follow us on LinkedIn.

What’s in it for you?

• Immense growth, continuous learning and connecting with the

top-notch brands

• Work with some of the most innovative brains

• Medium to adopt to latest SaaS tools and work with agencies in

the US

• Opportunity to explore your entrepreneurial mind-set

• Open culture where your creative bug gets activated.

• Gateway to build your own network amongst CMO’s, CPO’s &

Founders across globe.

If this sounds like a company you would like to be a part of, and a role

you would thrive in, please don’t hold back from applying! We need your

unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about

you.

What’s in it for you?

• Immense growth, continuous learning and connecting with the

top-notch brands

• Work with some of the most innovative brains

• Medium to adopt to latest SaaS tools and work with agencies in

the US

• Opportunity to explore your entrepreneurial mind-set

• Open culture where your creative bug gets activated.

• Gateway to build your own network amongst CMO’s, CPO’s &

Founders across globe.

If this sounds like a company you would like to be a part of, and a role

you would thrive in, please don’t hold back from applying! We need your

unique perspective for our continued innovation and success!

So let’s converse! Our inquisitive nature is all keen to know more about

you.