upGrad Customer Success Associate Interview Questions and Answers

Q1. Tell me About self
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Q2. Provide previous best work
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Q1. Previous work related query
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Q1. About PW intro details
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Q1. Salary discussion and previous company details
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Q1. Tell Me About Yourself?
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Q2. Why do you want to join PW?
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Q3. What was your salary at your previous job?
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Q4. Why did you leave your previous job?
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Q1. What do you know about EdTech?
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Q2. Role of Marketing activities for an organization?
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Marketing activities play a crucial role in promoting products/services, building brand awareness, attracting customers, and driving sales.
• Marketing activities help in creating brand awareness and visibility in the market.

• They assist in attracting potential customers and generating leads for the sales team.

• Marketing activities aid in promoting products/services and communicating their benefits to the target audience.

• Th...read more
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Q1. Why do you want to join PW?
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Q2. What defines you the best?
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Q3. Why should we hire you?
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Q1. About knowledge of software verbally then test will be held on computer
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Q2. Drawing figures, images using Corel Draw, Typing test in both languages i.e., Hindi, English and uses of Math type, MS office, Adobe etc
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Q3. Expertise in math type
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I have a strong expertise in math, with a focus on statistics and data analysis.
• Extensive experience in statistical analysis and modeling

• Proficient in using mathematical software such as R, Python, and Excel

• Strong background in probability theory and hypothesis testing

• Experience in interpreting and presenting data in a clear and concise manner
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Q4. Efficient in Adobe package
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Proficient in Adobe Creative Suite for efficient design work
• Extensive experience using Adobe Photoshop, Illustrator, and InDesign

• Ability to create high-quality graphics, layouts, and visual content

• Familiarity with Adobe Premiere Pro for video editing

• Strong understanding of typography, color theory, and design principles

• Experience in creating digital assets for web and print materials
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Q5. Flawlessly drawing figures in Corel Draw
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Q1. TELL ME ABOUT YOUR SELF
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Q2. WHY DO YOU WANT JOIN PHYSICS WALLAH
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Q1. SITUATION HANDLING QUES.
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Q1. About work experience
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Q2. About salary discussion
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General topics - current affairs

Q1. Manager round - HOD
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Q2. Tell me about yourself
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Q1. Sell a pen with your own creativity
Ans. 
I would sell this pen as a tool for success, emphasizing its sleek design and smooth writing experience.
• Highlight the pen's sleek design and professional appearance

• Emphasize the smooth writing experience it provides

• Mention how using a high-quality pen can enhance one's image and confidence

• Offer a special promotion or discount to entice the customer to make a purchase
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Q2. Why so people cry
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People cry as a natural response to various emotions and stimuli.
• Crying can be a way to release pent-up emotions such as sadness, frustration, or joy.

• Tears contain stress hormones, so crying can be a way to reduce stress.

• Crying can also be a form of communication, signaling distress or vulnerability to others.

• Some people cry in response to physical stimuli like cutting onions or yawning.

• Crying can be a cathartic experi...read more
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Q1. Roles and responsibilities
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Q2. Salary discussions
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Q1. Related to sales
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Q2. Related to consumer needs
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Q1. Why sale field?
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Q2. Why Byju's? You want
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Q1. Will give you a scenario
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Q2. Sale me something
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I would like to sell you a high-quality, versatile smartwatch that can track your fitness goals and keep you connected on the go.
• Highlight the features of the smartwatch such as fitness tracking, notifications, and sleek design

• Explain how the smartwatch can improve daily life by keeping you organized and motivated

• Offer a special promotion or discount to entice the buyer to make a purchase
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