Senior Analyst - Site Tagging Operations

Role & responsibilities

• Monitor the evolution of Cvent/On24 Corporate Systems landscape, identify opportunities for innovation and optimization, educate business stakeholders on these opportunities, initiate and drive system improvement/tech debt elimination projects.
• Communicate with business stakeholders, collect project requirements and feedback on system performance/functionality, document detailed business requirements for business partners and Development teams.
• Contribute to project prioritization and risk, scope, schedule and budget assessments
• Oversee the enhancements requests on Product vertical, write user stories, take part in backlog grooming and alignment
• User and License Management: Oversee aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and sharing rules.
• Sandbox Environment Management: Manage test and sandbox environments, ensuring a controlled and efficient development and testing process.
• Platform Optimization: Identify and gather requirements, translating them into best practice, scalable solutions, and ensuring an exceptional user experience. Recognize and leverage unused or underutilized platform features to enhance efficiency.
• Data Management: Implement rules and automation to improve Salesforce data quality. Conduct proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
• User Support and Training: Handle user support tickets, focusing on prompt issue resolution. Monitor and improve user adoption through identification of training initiatives for both new and ongoing users.
• Technical Documentation: Maintain comprehensive technical documentation to ensure transparency and knowledge sharing.
• Integrated Applications: Collaborate with integrated applications, ensuring seamless functionality and data synchronization.

Job Posting Link:

https://tiaa.wd1.myworkdayjobs.com/Search/job/Mumbai-India---Winchester-Building/Senior-Analyst---Site-Tagging-Operations_R241000368-1

Preferred candidate profile

Perks and benefits