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392 Teleperformance Jobs

Customer Care Executive /Technical Support II 24X7 II Cabs

0-5 years

₹ 4 - 4.5L/yr

Gurgaon / Gurugram, Jaipur

20 vacancies

Customer Care Executive /Technical Support II 24X7 II Cabs

Teleperformance

posted 5d ago

Job Role Insights

Flexible timing

Job Description

Key Responsibilities:

  • Initiate and manage cold calls to prospective international clients.
  • Engage with leads and convert them into potential sales opportunities.
  • Provide detailed product information to customers and address their queries.
  • Follow up with leads and maintain consistent communication to close sales.
  • Track customer interactions, update CRM systems, and maintain accurate records.
  • Work towards achieving monthly and quarterly sales targets.
  • Collaborate with other sales teams to ensure smooth customer onboarding.
  • Handle customer feedback, complaints, and resolve issues professionally.
  • Stay updated with the latest product offerings, company services, and industry trends.
  • Maintain a high level of professionalism in all communications.

Requirements:

  • At least 1 year of experience in cold calling, inside sales, or customer care.
  • Excellent verbal and written communication skills in English.
  • Ability to work independently and meet sales targets.
  • Strong problem-solving skills and a customer-centric approach.
  • Ability to thrive in a fast-paced environment.
  • Previous experience working with international clients is a plus.
  • Must be comfortable working in flexible shifts to cater to international time zones.
  • Strong interpersonal skills and ability to handle customer objections.



Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Customer Care Executive roles with real interview advice

Top Teleperformance Customer Care Executive Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 538 questions

What people at Teleperformance are saying

3.5
 Rating based on 2.1k Customer Care Executive reviews

Likes

The job is quite easy to learn as you do similar task again and again.

  • Job security - Good
Dislikes

There are lot of politics involved in office. Your supervisor can cancel your leaves, ask you to work for extra for overtime. Even if you have to go to wash room you have to ask your supervisor.

  • Skill development - Poor
  • +1 more
Read 2.1k Customer Care Executive reviews

Customer Care Executive salary at Teleperformance

reported by 6.3k employees
₹0.8 L/yr - ₹7.3 L/yr
12% more than the average Customer Care Executive Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.9k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Teleperformance Gurgaon / Gurugram Office Location

View all
Gurugram Office
Plot No 398, Phase III, Udyog Vihar, Sector 20, Gurugram, Haryana 122016, India Gurugram
122016

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