Technical Support Associate

Are you a customer service professional with an interest in technology? If so, this could be the role for you! We are looking for a self-motivated individual with excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.

As a Technical Support Associate, You Will

• Troubleshoot customers software application and/or hardware issues via email, telephone, remote access, and diagnostics.
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
• Assemble, install and troubleshoot computer hardware, laptops, and notebooks..
• Install, maintain, and troubleshoot operating systems, and computer applications.
• Troubleshoot network and connection issues related to internet, Intra-Net & VPN.
• Manage customer expectations regarding estimated response times
• Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

As a Technical Support Associate, You Have

• A minimum of 6 months of experience of Technical Support with international customers
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent Problem Solving and Customer Service Skills
• Personal interest in consumer electronics and IT related products and services
• Strong analytical & Interpersonal skills

Benefits of working as a Technical Support Associate:

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance