Urgent Hiring For SME/ATL at Pune location

for any Queries call on- 9354498578

or

Mail resume on-rv00831806@techmahindra.com

Job Description

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected:

• Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
• Should be able to respond to client queries/escalations with the desired solution
• Should be able to motivate, develop and mentor team members in a dynamically changing environment
• Ensure Adherence to Standard Operating Procedures and SLAs
• Ability to handle extreme pressure scenarios
• Excellent hands-on skills to deep into process deeply, ability to identify the gaps and suggest improvement plans to client
• Drive process performance to achieve and exceed contractual SLA/KPI
• To create a conducive and stimulating environment for the teams to accomplish their goals
• Manage the expectations of his team members and proactively should be able to sense their needs
• Ability to drive process, performance and transformation
• Able to guide the team by implementing best practices and always lead-by-example
• Should have excellent problem-solving capabilities and lateral thinking skills
• Understanding of the process, evaluation

Preferred Competencies

• Minimum 1 year of experience as SME with overall 3 or more years of experience.
• Must have experience in Chat or Voice Process.
• Should be open to work 24/7
• To own, drive and develop the team members for being effective in their role
• Need to work towards enhancing the customer experience and overall service delivery
• Meeting client expectation and process metrics