Voice Process Specialist

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.

Role & responsibilities

Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.

• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Collaborate with team members and other departments to resolve complex issues.
• Meet and exceed performance targets for call handling and customer satisfaction.
• Stay informed about company products, services, and policies to provide accurate information to customers

**Requirements:** Min.1 year of experience International inbound voice within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner. Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service.

Preferred candidate profile

Reviewing account information and answers.

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorata charges, Auto-Pay & Surcharges, Service charges, and taxes)

Experience resolving customer issues in billing,

Demonstrated communication skills.

The clarity in thought process (Able to articulate his/ her thought)

Ability to handle tough situations with customers.

Strong ability to multitask and take fast decisions independently.

Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

Perks and Benefits

Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities

If you're interested and holds a relevant experience into international inbound voice.

Kindly contact the below person :-

HR Hemant Rao

Mob : 9654921192

Email : CR001059600@techmahindra.com